In order to enhance the ability of policymakers to learn from and build upon the Health Homes Program, Professors Amanda Brewster and Emmeline Chuang co-led a project to characterize the Medi-Cal Health Home implementation process across California. The Health Homes Program (HHP), together with related initiatives such as the Whole Person Care pilot, represent an extraordinary push to integrate systems of medical, social and behavioral care for Medi-Cal beneficiaries. Professors Brewster and Chuang interviewed key personnel of Medi-Cal Managed Care Plans (MCPs), community-based care management entities, and other service providers supporting Health Homes enrollees in specific counties in order to understand the approaches used by Medi-Cal MCPs to implement HHP. Their findings emphasize the importance of:
1. Coordination among MCPs for reducing administrative burden associated with HHP.
2. In-person, field-based outreach to successfully engage and retain eligible beneficiaries.
3. Investment in developing community-based care management entities’ capacity to deliver HHP services and meet state-mandated reporting requirements.